Welcome to the CFJCTVAuction.com Help Desk. In this help section you can find answers to frequently asked questions.
If you have a question that is not addressed here, please email us at email@example.com.
How do I get started?
In order to bid on an item, you must register first. You must be 19 years or older to bid.
Register early! Don't leave your registration to the last moments of the auction as you may be disappointed; the system requires enough time receive your registration and validate your e-mail address and confirmation before you can bid.
Click on the "Register" button, and enter your personal information.
Please fill in all required fields. (A credit card is not required to register.)
You must have a valid e-mail address, as we will email you a registration letter, which you will have to open and click on the link enclosed to activate your account.
If two people in the same household both want to bid separately on auction items, they must register separately with two different e-mail addresses. Each person can register only once with the same email address. You cannot register twice (different usernames) using the same e-mail address.
Once you have registered and received the registration letter to activate your account, you can begin bidding.
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to you, or you can enter a keyword in the "Search" section on the site.
How do I bid?
Click on the item you want to bid on and follow the on screen directions. Please note that by placing a bid you are making a contract between you and the seller (Jim Pattison Broadcast Group.) Once you place a bid, you may not retract it. It may be illegal to win an auction and not purchase the item.
Can I retract a bid once it has been placed?
No, please bid carefully. You cannot retract a bid once it is placed. Please note that by placing a bid you are making a contract between you and the seller (Jim Pattison Broadcast Group). It may be illegal to win an auction and not purchase the item.
Hey, I bid on an item and now it's not available. What happened?
Sometimes items have to be pulled from CFJCTVAuction.com early due to circumstances beyond our control. If this does occur, all bidders on that item will be notified.
What is the Five Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even if time has expired on the item. Remember to keep refreshing the web page if you are bidding on an item, even if it has passed its expiry time. If you do not refresh the page, you may not see that a new bid has replaced yours. Items will close only after no bids have been received for five minutes after time has expired on the item.
The Master List:
In the event of any discrepancy CFJCTVAuction.com’s Master List shall prevail. Winning bidders will be notified by e-mail at the close of each auction item; any errors or omissions in the winners' postings are subject to the final winning bidders' Master List.
My Watch List
You can create a list of items you would like to buy or are interested in. All the items in the auction have a link to the "My Watch List". As you are browsing, you can add the items you are interested in to your watch list. This makes it easier to track your favorite items.
What if I am the successful bidder on an item, what next?
If you are the high bidder when the auction closes you will receive a notification by e-mail with further instructions.
Where do I pay for my items?
Payment must be made at the Kamloops Broadcast Centre, 460 Pemberton Terrace, Kamloops between Wednesday, November 22 and Friday, December 8,2017. Service hours are 9:00 a.m. to 4:00 p.m. Monday to Friday.
If there is a reason you cannot come to the Broadcast Centre, payment by credit card over the phone can be made by calling (250) 372-3322.
What payment methods can I use?
We accept VISA, MasterCard, cash and debit. No cheques please.
What do I do once my payment has been processed?
Once you have paid for your item, you will receive a Proof of Purchase Certificate. You must have your Proof of Purchase Certificate with you in order to pick up your item from the sponsor business.
CFJCTVAuction will notify the sponsor business of the winning bidder's name and payment confirmation.
I bought a gift certificate on the Auction. How long is it valid?
Gift certificates are valid a minimum of 6 months following the close of the current auction. Please see your Proof of Purchase Certificate for more details. Gift Certificates have no cash value.
What if I need shipping or delivery?
Shipping or delivery arrangements must be made with the sponsor business. Any shipping or freight charges are the responsibility of the bidder.
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of four days: November 13, 14, 15 and 16, 2017 from 6:00pm to 10:00pm.. Check each item to determine its specific closing day and time. Note: All closing items are subject to the Five Minute Rule.
Do you want to know what I think about the auction?
Definitely, if you have any comments or suggestions for our next auction, please contact us via e-mail: firstname.lastname@example.org or use the feedback form.
If you are not receiving e-mails then please check in the Hotmail Junk Folder.
CFJCTVAuction.com and its suppliers cannot be responsible for any Internet access outages or computer issues for auction registrants. For technical support consult your Internet access provider or computer service technician.
CFJCTVAuction, CFJC TV, 98.3 CIFM and B-100 are not responsible for the contractual agreement between the seller and the buyer based on the terms and conditions outlined in cfjctvauction.com.